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Our intention is at all times to offer a first class service, but we do operate a Complaints Procedure.

If you have a concern then please firstly raise it with your solicitor or direct point of contact.

If you feel that they have not dealt with your concern satisfactorily or, alternatively, if you do not wish to discuss the concern with them then you should contact Martyn Knox, Managing Partner at Hopkins Solicitors LLP. Mr Knox will acknowledge your concern within 7 days and endeavour to let you have a detailed response within 14 days.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. A complaint to the Legal Ombudsman must be made within six months of receiving a final written response from us about your complaint. The Legal Ombudsman’s address is PO Box 6068, Wolverhampton, WV1 9WJ.

If you wish to make a complaint about your bill you have a right to object to the bill and apply for an assessment of the bill under Part III of the Solicitors’ Act 1974.

If you wish to make a complaint about data protection, please contact the Information Commissioners Office at Wycliffe House, Water Lane, Wilmslow SK9 5AF.

In addition the firm is insured for professional indemnity insurance for £3,000,000 and details are available at any of our offices.


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